Epic Apparel Charlotte

Loading data, please wait

Loading data, please wait

English Español

Login Register Contact Us FAQ

Home » Frequently asked questions » Terms and Conditions

Terms and Conditions



Epic Apparel has a 100% money back or reprint guarantee on our screen printing services and the garments that we provide to the customer. Our guarantee allows the customer to return merchandise within 15 days of shipment from our facility for a full refund or reprint.  


Epic Apparel will issue refunds/reprints for the following: 


Misplaced printing position, wrong color printed (customers must specify color when submitting artwork, if an exact color is needed a PMS color match must be requested), poor quality of actual garments, wrong garments used (style or color), wrong design printed. 


Epic Apparel will NOT issue refunds/reprints for the following: 


Poor print quality as a result of poor artwork, spelling errors/gramatical errors on customer artwork, poor quality artwork if customer declines art charges/additional design work on supplied designs, damage in shipping, rush orders, wrong size ordered or garment sizing discrepencies, color discrepancies if no exact matches are requested, cancelation or change of event date shirts are to be used for.  


To receive a refund customers must contact and return items within 15 days of shipment/pick up from our facility.  


International Shipping  

We ship worldwide using the USA Postal Service or UPS. Please note shipping times may vary depending on destination. Most places take around 10 business days minimum due to customs. We are NOT responsible for any customs or import duties of ANY kind! - We will NOT accept returns because of not paying customs or import duties.  


Customs and Import Duties  

Due to the variability of customs and trade policies of differing countries, we are not responsible for any fees or associated costs when shipping our products out of the United States. When purchasing our products you are the importer and must follow all guidelines set forth within the country you are importing. Contact you local customs office for more information.  



Customer is fully responsible for final proof and layout approval prior to the printing process. On custom apparel orders if proofs are not approved in 48 hours Epic Apparel will print the order as is. Epic Apparel is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Finished Product Size  



By submitting the above document to Epic Apparel "I agree to the following terms". I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is placed, and that I assume all responsibility for any typographical errors.  



All material and software Copyright (c) 2009 First Runs Epic LLC DBA Epic Apparel. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the Epic Apparel web site and/or its subsidiaries, or the copyrighted property of parties from whom Epic Apparel has licensed such property. You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the Epic Apparel Service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner's exclusive rights prohibit the reproduction of any original work. Epic Apparel policy also states that you cannot use explicit language or pornography on printed materials and merchandise.  


Customer Content 

You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not galloree.com, are entirely responsible for all Content that you use from Galloree.com Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or harm a person or animal, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Epic Apparel or any third party. Epic Apparel does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will Epic Apparel be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation. You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account. You acknowledge that Epic Apparel does not pre-screen content, but that Epic Apparel and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that Epic Apparel may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Galloree.com, its users and the public. 


Governing Law 

Epic Apparel is based in Charlotte, North Carolina and all transactions take place on Epic Apparel's servers located in Charlotte, NC. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Charlotte, NC. You agree to submit to the jurisdiction of Charlotte, NC courts and agree that venue in these courts is proper in any such legal action or proceeding.  


Limitation of Liability 

In no event shall Epic Apparel or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Epic Apparel has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Epic Apparel or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Epic Apparel be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.  



You agree that you shall indemnify and defend Epic Apparel and all parties from whom Epic Apparel has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products.  



Epic Apparel is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Epic Apparel will try it's best to match the gradient density of each color, Galloree.com is not liable for the final appearance of a color. Important : Gang-run printing is multiple (and different) customer jobs are combined on a large print sheet, and run at the same time. For example, we layout 65 different customer business cards and postcards on one gang-run sheet, and run the sheet 1000 times to get 65 sets of 1000 cards. Each card set is a different card. This process allows us to spread the expensive initial setup cost of running a full-color, offset job among 65 customers. Application of UV Coating may effect or change the appearance of the printed colors. 


Order Cancelation 

Epic Apparel will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If job is canceled any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Minimum is $15 ( 15%-30% of total transaction ) Once the order has been placed successfully, No Refunds are issued for the Logo, and Graphic design services.  


Returns and Refunds 

Since each order is unique to customer and has no re-sale value, ALL SALES ARE FINAL. If we verify that we made an error, we will re-print the order. No Refunds or Credit. Customer must notify Epic Apparel within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive replacement Customer must return 100% of the received product within 15 days (on their own expense) from the time when the ordered product delivery was taken. All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned must be shipped by customer's own expense.  



Epic Apparel will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Epic Apparel be liable for any consequential or damages resulting from any delay in shipment or delivery.  


All Epic Apparel customers agree not to hold Epic Apparel liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Epic Aparel's direct control. Epic Apparel shipment and delivery dates are calculated based upon estimates provided by our suppliers. Epic Apparel will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation. Please allow one day for receipt of labeling and billing information before counting turnaround time for shipping from UPS. For example, if you are quoted a shipping time of 3 business days from February 3rd, please allow the first day for Got Print to relay your information and for UPS to pick up, and the following 3 business days/non-holidays for your shipment to arrive. Shipping rates for high quantity products depend on the customers access to a shipping dock and forklift, otherwise additional charges may apply.  



Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. Epic Apparel is not responsible for 3rd party shipping errors, omissions or damaged shipments.  



If a package is not delivered due to an error made by the customer in submitting the proper shipping address, Epic Apparel will reship the package with corrected address and charge an additional shipping fee for the shipment.  


We reserve the right to refuse service without disclosing a reason. 

All prices are subject to change without notice, no adjustments will be made. 

Search product


Customer Service

Top Sellers

LONG LINE CURVED HEM TEE BELLA CANVAS Unisex Jersey Tee 3 x 3 stickers American Apparel Men's Jersey Tee

Show more

Our Populars


Show more


© 2013 First Runs Epic LLC. 8118 Statesville Rd, Suite E, Charlotte, NC, 28269